Not able to delete IPM.Rule.Message

Mar 21, 2014 at 10:49 AM
Hi all,

A user in our organization has a corrupt inbox rule. I have tried to hard delete this rule using MFCMAPI, however I receive:

Function ((LPMAPIFOLDER) m_lpContainer)->DeleteMessages( lpEIDs, lpProgress ? (ULONG_PTR)m_hWnd : NULL, lpProgress, ulFlag)
File FolderDlg.cpp
Line 722

I then decided to move the mailbox to another database to see if then I would be able to delete the rule, but this did not work. I get the same error.

Any ideas on how to resolve this?

Best regards!
Mar 24, 2014 at 2:45 PM
You should look at opening a case to investigate your inbox rule corruption.
Mar 30, 2014 at 2:13 PM
Hi Stephen,

I didn't open a case. What I did to resolve the issue was export the mailbox to a pst file, delete the mailbox, create a new mailbox for the user, and then imported the pst file. During the import several corrupted items were found, so these could have been the culprits.

Thanks for your amazing software, it has solved many of the issues we run into with outlook/exchange!

Best regards!